Guaranteeing safety and service – what happens to Total tools

Guaranteeing safety and service in tool and equipment hire 

Here at Total Hire and Sales, we pride ourselves on excellent customer service and understand that customer assurance is essential when hiring tools, plant and machinery from our range of depots across the Midlands. 

That’s why we have rigorous processes in place to ensure that our tools and equipment adhere to the most stringent regulations, while our team of highly-skilled experts offer an unparalleled service, giving you peace of mind that, with us, you’re in safe hands.

Accountability for every hire

Every time a piece of equipment is hired out, it goes through a thorough review process to guarantee its safety and ensure it is fully operational. Each item has its own unique fleet number, which records its full history, including maintenance and safety checks. Before it leaves our depot, our equipment will have completed a comprehensive checklist in addition to a visual inspection, polish and clean.  

Once returned to us, these items are again cleaned, sanitised, repaired (if required) and fully serviced. It’s a constant rotation that ensures our equipment is in perfect working order for the next customer. 

For clients that hire our kit on a long-term basis, our team of experts will also make regular site visits to service equipment, and we’re always on call for maintenance issues to ensure a seamless service.

Beyond our internal processes, external audits from large PLCs and local authorities are a regular part of our operation, offering our customers extra reassurance that our health and safety procedures are of the highest standard.  

A highly-skilled team

Our team of specially trained, highly-skilled fitters and engineers are responsible for checking and maintaining our equipment. Across our network of depots, our staff undertake regular health and safety training to keep them up to speed with the latest policies and legislation. 

Each piece of equipment is unique, so our team is specifically trained and certified to competently and safely operate and maintain even the most complex kit, from chainsaws to cranes.

Every member of staff has a clear career route to progression. Many have worked their way up through the ranks and we’re committed to getting them to where they want to be. 

Going the extra mile

Customer service is a vital component of our business, which is why our service goes beyond just plant and machinery rental. We’ll recommend relevant PPE to keep our customers safe, for example, providing harnesses and lanyards for cherry pickers. We also ensure that the necessary safety equipment is provided with every hire. For example, our chainsaws come with cut-resistant trousers, jackets, gloves, visors and helmets to prevent injury. 

Across every depot, our protocols are identical and rigorous, with staff members responsible for every single hire. That’s why we know that you’ll receive an excellent service with safety guaranteed. 

For our full range of tool, plant and equipment hire options, browse our website or contact our knowledgeable team on 0800 023 8993.